Order Response Time
At Rootlight we are dedicated to providing customers with an
exceptional shopping experience. Our team works around the clock to ensure all orders are
processed and shipped on the same business day. The maximum
turnaround time is 24 hours. Orders are shipped Monday through
Friday excluding holidays.
While we take steps to minimize the possibility of a product
running out of stock, in the unlikely event that an item becomes
backordered you will be notified immediately. Backordered products
are shipped as soon as stock becomes available, unless you notify
us of cancellation.
All domestic orders are shipped via UPS. We offer UPS Ground, 3
Day Select and Next Day Air delivery options. Please note that UPS
cannot delivery to a P.O. Box.
P.O. Box Shipments
The United States Postal Service (U.S.P.S) is the only method of
shipping to a P.O. Box. Be sure to verify you Post Office will
accept packages before placing your order. Please call us at 1
888-852-2100 to place your order when shipping to a P.O. Box.
All international shipments will ship U.S.P.S. Global Express
unless otherwise requested (please call us to request an alternate
carrier.) Delivery is 3-5 business days to arrive at the country’s
destination mail office where it must then clear customs. Customs
clearance can take a few days or a few weeks. Customs charges are
the responsibility of the customer.
Estimated Shipping Time
Please allow a maximum of 24 hours for orders to be shipped
(unless otherwise specified.) The map below shows estimated
delivery times for UPS Ground shipments.